job description
Join MTC Consulting Pte. Ltd., a leading Swedish multinational corporation (MNC), as a Customer Service & Sales Support Officer in the vibrant and growing business hub of Bali, Indonesia. This is an exceptional opportunity to advance your career with a globally recognized company that values professional growth, innovation, and work-life balance.
In this dynamic role, you will serve as the bridge between our clients and internal teams, ensuring seamless communication, exceptional service delivery, and support for our sales initiatives. You’ll work in a collaborative environment with a diverse team, leveraging your interpersonal skills to enhance customer satisfaction and drive business success. Bali’s thriving expat community, coupled with its strategic business environment, makes this an ideal location for professionals seeking both career advancement and a high quality of life.
We offer a competitive salary package, comprehensive benefits, and clear pathways for career progression within our international organization. If you are a proactive problem-solver with a passion for customer service and sales support, we invite you to be part of our mission to deliver excellence in every interaction.
Why Join Us?
- Global Exposure: Work with a Swedish MNC and gain international experience in a multicultural environment.
- Career Growth: Access to training programs, mentorship, and opportunities for advancement within the company.
- Work-Life Balance: Enjoy the unique lifestyle of Bali while pursuing a rewarding career.
- Competitive Compensation: Attractive salary, performance bonuses, and benefits tailored to your needs.
- Innovative Culture: Be part of a forward-thinking team that embraces creativity and collaboration.
Responsibility
- Serve as the primary point of contact for customer inquiries, providing timely and accurate responses to ensure high levels of satisfaction.
- Support the sales team by processing orders, preparing quotations, and maintaining customer records in the CRM system.
- Collaborate with internal departments (e.g., logistics, finance, and operations) to resolve customer issues and streamline processes.
- Monitor customer feedback and escalate concerns to the appropriate teams to ensure prompt resolution.
- Assist in the preparation of sales reports, presentations, and market analysis to support business decision-making.
- Conduct follow-ups with clients to ensure post-sales satisfaction and identify opportunities for upselling or cross-selling.
- Maintain up-to-date knowledge of company products, services, and promotions to provide accurate information to customers.
- Participate in team meetings, training sessions, and workshops to enhance skills and contribute to continuous improvement.
Qualifications
- Minimum of 2-3 years of experience in customer service, sales support, or a related administrative role.
- Proven ability to manage multiple tasks efficiently in a fast-paced environment.
- Excellent communication skills in English (written and verbal); proficiency in Swedish or Indonesian is a plus.
- Strong problem-solving skills and a customer-centric mindset.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with CRM software (e.g., Salesforce, HubSpot).
- Ability to work independently and collaboratively in a team setting.
- Attention to detail and strong organizational skills.
- Bachelor’s degree in Business Administration, Communications, or a related field is preferred but not required.