job description
Are you a fluent Mandarin speaker with a passion for customer service and sales support? We are seeking a dynamic Customer Service & Sales Support Executive to join our team in Bali. In this role, you will be the bridge between our customers and sales team, ensuring seamless communication, order processing, and customer satisfaction.
This is an exciting opportunity to work in a fast-paced environment where your organizational skills and customer-centric approach will drive business success. If you thrive in a collaborative setting and enjoy problem-solving, we want to hear from you!
Our ideal candidate is detail-oriented, proactive, and eager to contribute to a growing company. You will handle customer inquiries, follow up on orders, maintain customer databases, and support online outreach initiatives. Fluency in Mandarin is essential to effectively communicate with our diverse clientele.
Join us and be part of a team that values excellence, innovation, and customer satisfaction. Apply today and take the next step in your career!
Responsibility
- Handle customer inquiries via phone, email, and chat in a professional and timely manner.
- Follow up on customer orders to ensure timely delivery and resolution of any issues.
- Provide sales support by assisting the sales team with customer data, reports, and documentation.
- Maintain and update customer databases to ensure accuracy and completeness.
- Conduct online outreach to engage potential customers and promote company services.
- Resolve customer complaints and escalate issues as needed to ensure customer satisfaction.
- Collaborate with internal teams to improve customer service processes and enhance the customer experience.
- Prepare and present reports on customer feedback, sales trends, and service performance.
Qualifications
- Fluency in Mandarin and English (written and spoken) is required.
- Minimum of 1-2 years of experience in customer service, sales support, or a related field.
- Strong communication and interpersonal skills with a customer-focused mindset.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
- Excellent organizational skills with the ability to multitask and prioritize tasks effectively.
- Problem-solving skills and the ability to handle customer complaints with professionalism.
- Experience in data entry, database management, and reporting is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.