job description
Join Concentrix, a global leader in customer experience solutions, as a Customer Service Retail Account Specialist in the vibrant and culturally rich island of Bali! This is an exceptional opportunity to build a rewarding career in customer service while enjoying the tropical lifestyle that Bali offers.
In this role, you will be the voice of our prestigious retail clients, ensuring every customer interaction is seamless, positive, and memorable. You’ll work in a dynamic, fast-paced environment where your problem-solving skills and passion for service excellence will shine. Whether you're assisting customers with inquiries, resolving issues, or providing product recommendations, your contributions will directly impact customer satisfaction and brand loyalty.
At Concentrix, we value our employees and provide a supportive work culture with opportunities for growth, professional development, and work-life balance. Enjoy competitive compensation, performance incentives, and the chance to work with a diverse, international team. Plus, you’ll have the unique advantage of living and working in Bali, a world-renowned destination known for its stunning landscapes, rich culture, and welcoming community.
If you’re a customer-focused professional with a knack for communication and a desire to thrive in a global company, we’d love to hear from you. Apply now and take the first step toward a fulfilling career with Concentrix in Bali!
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Provide accurate and timely information about retail products, promotions, and services to customers.
- Resolve customer complaints and issues efficiently, ensuring a positive resolution and customer satisfaction.
- Process orders, returns, and exchanges while adhering to company policies and procedures.
- Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
- Collaborate with cross-functional teams, including sales and marketing, to improve customer experience and drive retention.
- Meet and exceed performance metrics, such as response time, resolution rate, and customer satisfaction scores.
- Stay updated on product knowledge, industry trends, and company updates to provide the best possible service.
Qualifications
- Minimum of 1-2 years of experience in customer service, retail, or a related field (fresh graduates with relevant internships are welcome to apply).
- Excellent communication skills in English, both written and verbal; fluency in additional languages is a plus.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software, Microsoft Office, and other digital tools.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- High level of professionalism, patience, and emotional intelligence when dealing with customers.
- Flexibility to work in shifts, including evenings, weekends, and holidays as required.
- Experience in the retail or e-commerce industry is an advantage but not required.