job description
Are you looking to kickstart a rewarding career in customer service with a global leader? TTEC Iloilo City is seeking enthusiastic and customer-focused individuals to join our dynamic team as a Customer Service Representative for our Voice Account. This is an incredible opportunity to make a tangible impact on customer experience while growing your professional skills in a supportive and fast-paced environment.
At TTEC, we believe in putting our people first and creating an environment where you can thrive. As a Voice Account Representative, you will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries with empathy and efficiency. You will report directly to a dedicated team leader who is invested in your success, offering guidance and coaching to help you excel in your role. Your contributions will be vital to not only the satisfaction of our customers but also to the overall success and collaborative spirit of your team.
We are committed to fostering a culture of continuous learning and career development. Joining TTEC means becoming part of a diverse and inclusive global family that values your unique perspective. If you are passionate about helping others, possess excellent communication skills, and are eager to embark on a fulfilling career path right here in Iloilo City, we encourage you to apply today. Take the first step towards a strong start with TTEC and help us deliver amazing customer experiences!
Responsibility
- Handle inbound and/or outbound customer inquiries promptly and professionally via phone.
- Provide accurate information, troubleshoot issues, and offer effective solutions to customer concerns.
- Maintain a high level of customer satisfaction by delivering empathetic and efficient service.
- Document all customer interactions, feedback, and resolutions accurately in the designated system.
- Adhere to company policies, procedures, and service level agreements (SLAs) at all times.
- Collaborate effectively with team members and supervisors to achieve individual and team performance goals.
- Continuously learn and adapt to new product knowledge, services, and system updates.
- Identify opportunities to improve customer experience and escalate complex issues when necessary.
Qualifications
- High School Diploma or equivalent qualification required.
- Excellent verbal communication skills in English, with a clear and neutral accent.
- Strong active listening skills and the ability to empathize with customers.
- Proficiency in basic computer navigation and typing skills.
- Ability to work effectively in a fast-paced, target-driven, and customer-focused environment.
- Amenability to work on shifting schedules, including weekends, holidays, and extended hours as needed.
- Prior experience in a customer service or call center environment is an advantage but not required for highly motivated candidates.
- Problem-solving aptitude with a positive and resilient attitude.
- Strong work ethic and a commitment to punctuality and attendance.