job description
Join PT.CIIC Service Indonesia as a Customer Service Representative and play a pivotal role in assisting applicants with their visa processes. Based in the vibrant regions of Bali, you will be the first point of contact for clients, ensuring their journey is seamless, accurate, and stress-free. This is an excellent opportunity for individuals who thrive in dynamic environments and are passionate about delivering exceptional service.
In this role, you will leverage your communication skills to guide applicants through documentation, answer inquiries, and resolve issues with professionalism and empathy. Your work will directly impact customer satisfaction and operational efficiency, making you an integral part of our team.
If you are detail-oriented, customer-focused, and eager to grow in the hospitality and service industry, we invite you to apply. Enjoy a competitive salary, a collaborative work culture, and the chance to work in one of Indonesia’s most sought-after destinations.
Responsibility
- Provide clear and accurate information to visa applicants regarding requirements, processes, and timelines.
- Assist clients in completing application forms and verifying supporting documents.
- Handle inbound and outbound calls, emails, and live chats with professionalism and efficiency.
- Resolve customer complaints or issues promptly while maintaining a positive attitude.
- Collaborate with internal teams to ensure applications are processed within service level agreements (SLAs).
- Maintain up-to-date knowledge of visa regulations, policies, and procedural changes.
- Document all customer interactions and transactions accurately in the CRM system.
- Uphold company standards for service excellence and confidentiality.
Qualifications
- Minimum of 1 year of experience in customer service, call center, or related fields.
- Fluent in English (written and verbal); additional languages are a plus.
- Strong interpersonal and communication skills with a customer-first mindset.
- Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
- Proficient in using CRM software, Microsoft Office, and basic data entry tools.
- High school diploma or equivalent; higher education is advantageous.
- Willingness to work in shifts, including weekends and public holidays if required.
- Legal authorization to work in Indonesia.