job description
Are you passionate about travel and customer service? Join our dynamic team as a Customer Service Representative - Travel Account and help business travelers with their bookings using GDS tools. This is a fantastic opportunity to grow your career in the travel industry while delivering exceptional service. Enjoy the benefit of HMO coverage from day one and be part of a supportive and collaborative work environment.
Based in the beautiful locations of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this role offers a unique blend of professional growth and lifestyle benefits. If you have experience with GDS tools and a knack for providing top-notch customer service, we want to hear from you!
Responsibility
- Assist business travelers with flight, hotel, and car rental bookings using GDS tools.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Collaborate with team members to ensure seamless service delivery.
- Stay updated on travel industry trends and changes in GDS systems.
- Handle customer complaints and escalations with professionalism and empathy.
- Ensure compliance with company policies and procedures.
- Contribute to team goals and participate in training and development programs.
Qualifications
- Proven experience as a Customer Service Representative, preferably in the travel industry.
- Proficiency in using GDS tools (e.g., Amadeus, Sabre, Galileo).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Familiarity with CRM software and Microsoft Office Suite.
- High school diploma or equivalent; additional qualifications in travel or hospitality are a plus.
- Willingness to work in shifts and adapt to changing schedules.