job description
Join ConstantiKnow Inc as a Customer Service Representative / Technical Support Representative and become part of a dynamic team dedicated to delivering exceptional service. This role offers a competitive salary starting at ₱22,000 – ₱32,000 per month, with opportunities to earn even more through performance-based bonuses. If you have a passion for helping customers and solving technical issues, this is the perfect opportunity for you!
Based in beautiful Bali, you'll work in a supportive environment that values your growth and development. Whether you're assisting customers with inquiries or troubleshooting technical problems, your contributions will make a real impact. Apply now and take the next step in your career with ConstantiKnow Inc!
Responsibility
- Provide excellent customer service via phone, email, and chat.
- Troubleshoot and resolve technical issues for customers.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer satisfaction.
- Follow up with customers to ensure their issues are resolved.
- Stay updated on product knowledge and company policies.
- Handle customer complaints professionally and efficiently.
- Meet and exceed performance targets and KPIs.
Qualifications
- High school diploma or equivalent; additional education is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Proficiency in using customer service software and tools.
- Familiarity with basic technical troubleshooting.
- Willingness to work in shifts, including weekends and holidays.
- Positive attitude and a commitment to teamwork.