job description
Are you looking to kickstart your career with a global leader in customer experience? TTEC is hiring motivated Customer Service Representatives to join our growing team in Cainta, Rizal. In this role, you will be the voice of our retail brand, providing world-class support and ensuring every customer interaction is positive and effective.
At TTEC, we believe in empowering our employees. You will work under the guidance of dedicated team leaders who are committed to your professional development. We don't just offer a job; we offer a career path with opportunities for growth, competitive compensation, and a supportive work environment. If you are passionate about problem-solving and delivering excellent service, we want to hear from you!
Responsibility
- Handle inbound retail customer inquiries via phone, ensuring high levels of customer satisfaction.
- Provide accurate and efficient information regarding products, services, and account status.
- Troubleshoot customer issues while maintaining a professional and empathetic tone.
- Document customer interactions clearly and concisely in the CRM system.
- Collaborate with team leaders to meet and exceed individual and team performance KPIs.
- Stay updated on product knowledge and policy changes to provide accurate guidance.
- Contribute to a collaborative team environment to achieve overall business success.
Qualifications
- At least Senior High School graduate or completed at least 2 years in college.
- Excellent verbal and written English communication skills.
- Basic computer navigation skills and familiarity with CRM tools.
- Strong problem-solving ability and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Willingness to work in rotating shifts, including weekends and holidays.
- Previous experience in a retail or BPO environment is a plus, but not required.