job description
Are you a passionate and customer-focused professional looking to grow your career in a dynamic, global environment? Sutherland, a leader in digital transformation and customer experience solutions, is expanding its team in Bali, Indonesia!
As a Customer Service Representative for our prestigious online retail brand, you will be the voice of the company, delivering exceptional service to customers worldwide. Enjoy a competitive salary, comprehensive benefits, and a supportive work culture that values your growth and development. This is your chance to join a team that thrives on innovation, collaboration, and making a real impact.
Whether you're an experienced professional or just starting your career in customer service, we provide the training, tools, and opportunities to help you succeed. Apply today and take the first step toward a rewarding career with Sutherland in beautiful Bali!
Responsibility
- Provide exceptional customer service via phone, email, and live chat, ensuring a positive and professional experience for every customer.
- Respond to customer inquiries, resolve complaints, and process orders or returns efficiently and accurately.
- Maintain a deep understanding of the company’s products, services, and policies to provide accurate and helpful information.
- Document all customer interactions and transactions in the CRM system with attention to detail.
- Collaborate with team members and other departments to improve customer satisfaction and operational efficiency.
- Meet and exceed performance targets, including response times, resolution rates, and customer satisfaction scores.
- Identify and escalate recurring customer issues to management for process improvement.
- Stay updated on industry trends and best practices in customer service to enhance your skills.
Qualifications
- High school diploma or equivalent; bachelor’s degree in a related field is a plus.
- Minimum 1 year of experience in customer service, call center, or retail environments (fresh graduates with strong communication skills are encouraged to apply).
- Excellent written and verbal communication skills in English; additional languages are a bonus.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using computers, CRM software, and Microsoft Office tools.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Willingness to work in shifting schedules, including weekends and holidays, as needed.
- Resident of Bali or willing to relocate (relocation assistance may be provided).