job description
Join Nezda Technologies as a Customer Service Representative in a dynamic hybrid work environment! Enjoy a competitive salary of ₱25,000/month with the flexibility of working remotely most days, requiring only 3 onsite visits per month in our modern Taguig office. We provide all necessary tools to ensure your success in delivering exceptional customer support.
This role is perfect for individuals who thrive in a collaborative yet flexible setting, offering a balanced work-life experience while contributing to a global customer service team. If you're passionate about helping customers and seeking a rewarding career with growth opportunities, this is the role for you!
Responsibility
- Provide exceptional customer support via phone, email, and chat.
- Resolve customer inquiries and complaints efficiently and professionally.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Meet and exceed performance metrics, including response time and resolution rate.
- Stay updated on product knowledge and company policies.
- Escalate complex issues to the appropriate departments when necessary.
- Participate in training sessions to enhance skills and knowledge.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in using customer service software and tools.
- Ability to work independently and as part of a team.
- Willingness to work in a hybrid setup with occasional onsite visits.
- Flexibility to adapt to changing priorities and workloads.