job description
Join Foundever, a global leader in customer experience solutions, as an Airline Support Representative and become the voice of excellence for travelers worldwide! Based in the tropical paradise of Bali, you’ll deliver exceptional support to airline customers while enjoying the flexibility of remote work in stunning locations like Canggu, Ubud, or Kuta.
In this dynamic role, you’ll be the first point of contact for passengers, resolving inquiries, managing bookings, and ensuring seamless travel experiences. Whether you have a background in GDS systems (Amadeus, Sabre, or Travelport) or a passion for customer service, we want you on our team! Foundever empowers employees with cutting-edge tools, comprehensive training, and a collaborative culture that values innovation and growth.
Why choose Foundever?
- Work remotely from Bali’s most vibrant locations
- Competitive salary and performance bonuses
- Career advancement opportunities in a global company
- Health benefits and professional development programs
- Join a diverse team passionate about travel and customer satisfaction
If you thrive in fast-paced environments, have a knack for problem-solving, and love helping others, this is your chance to turn your skills into a rewarding career. Apply now and take the first step toward an exciting future with Foundever!
Responsibility
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Assist passengers with flight bookings, cancellations, and modifications using GDS systems (Amadeus, Sabre, or Travelport)
- Resolve escalated issues related to baggage, delays, or special requests efficiently
- Provide accurate information on flight schedules, policies, and travel regulations
- Collaborate with airline partners to ensure seamless service delivery
- Maintain detailed records of customer interactions in CRM systems
- Meet and exceed performance metrics for response time and customer satisfaction
- Stay updated on industry trends and airline policies to provide expert support
Qualifications
- Proven experience in customer service, preferably in the airline or travel industry
- Familiarity with GDS systems (Amadeus, Sabre, or Travelport) is a strong advantage
- Excellent communication skills in English (additional languages are a plus)
- Ability to multitask and thrive in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Basic computer proficiency (Microsoft Office, CRM tools)
- High school diploma or equivalent; associate/bachelor’s degree is a plus
- Availability to work in shifts, including weekends and holidays