job description
Are you looking to kickstart your career with a global leader? Cognizant is seeking a detail-oriented Customer Service Representative (Insurance) to join our high-performing team in Taguig. As a global powerhouse, we deliver innovative solutions to clients worldwide, and we are looking for dedicated professionals who thrive in a fast-paced, customer-centric environment.
In this role, you will act as the primary point of contact for our policyholders, providing expert guidance on general insurance products. You will be responsible for resolving inquiries, processing insurance-related requests, and ensuring a seamless experience that reflects Cognizant’s commitment to excellence. We offer a supportive culture, extensive training programs, and a clear career growth trajectory.
If you have a passion for problem-solving and a flair for professional communication, we want to hear from you. Join us in shaping the future of insurance services.
Responsibility
- Handle inbound inquiries regarding general insurance policies, coverage, and claims process.
- Provide accurate and professional information to policyholders while maintaining high service standards.
- Process policy renewals, endorsements, and updates within the company system.
- Resolve customer issues with empathy and efficiency, escalating complex cases when necessary.
- Maintain thorough documentation of customer interactions and account adjustments.
- Adhere to strict data privacy policies and industry compliance regulations.
- Collaborate with internal teams to ensure accurate policy administration.
Qualifications
- Bachelor's degree or at least 2 years of completed college coursework.
- Proven experience in Customer Service, preferably in a BPO or insurance setting.
- Strong verbal and written English communication skills.
- Excellent analytical and problem-solving abilities.
- High level of attention to detail and ability to multitask effectively.
- Proficiency in basic computer applications and CRM software.
- Flexibility to work in shifting schedules, including weekends and holidays.