job description
Are you looking to kickstart your career in the fast-paced Fintech industry? Job Expert is currently seeking a highly motivated and detail-oriented Customer Service Representative to join our expanding team in Kuala Lumpur. This is an exceptional opportunity for professionals who thrive in a tech-driven environment and are eager to grow within the payment gateway sector.
In this role, you will be the primary point of contact for our valued clients, ensuring seamless transaction experiences and resolving inquiries with precision. We pride ourselves on providing comprehensive training, making this an ideal role for those ready to develop high-level support skills in the financial technology space. With a 5-day work week, competitive compensation, and excellent proximity to public transport, this role is designed for long-term career success.
We value professional growth, integrity, and a customer-first mindset. If you are ready to make an impact in one of the world's most exciting industries, we want to hear from you.
Responsibility
- Provide professional support to clients regarding payment gateway inquiries and account management.
- Troubleshoot technical issues related to payment processing and provide clear, concise solutions.
- Maintain high standards of service quality to ensure customer satisfaction and retention.
- Document customer interactions and feedback accurately within our internal CRM system.
- Collaborate with internal technical teams to escalate and resolve complex payment disputes or system errors.
- Stay up-to-date with the latest Fintech industry trends and internal product updates to provide expert assistance.
- Adhere to security and compliance protocols to ensure the integrity of all financial transactions.
Qualifications
- Minimum Diploma or Degree in any field; fresh graduates are encouraged to apply.
- Strong communication skills in English and Mandarin (to support diverse client bases).
- Prior experience in Customer Service, Call Centers, or the Fintech industry is a significant advantage.
- High level of proficiency in computer literacy and general office software.
- Ability to multitask in a fast-paced, high-pressure environment.
- Excellent problem-solving skills and a strong sense of ownership over assigned tasks.
- Availability for a 6/7月 (June/July) start date.