job description
Join Dunia Gadai, a leading name in Indonesia’s financial services sector, as a Customer Service Representative in the vibrant region of Badung, Bali. This is your opportunity to build a rewarding career in a dynamic industry while enjoying competitive compensation, comprehensive training, and long-term growth prospects.
As a Customer Service Representative, you will serve as the first point of contact for clients, delivering exceptional service and fostering trust in our financial products. Your role is pivotal in ensuring customer satisfaction, resolving inquiries, and contributing to the company’s reputation for reliability and professionalism.
Based in one of Bali’s most sought-after regions—close to Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, or Kuta—you’ll work in a supportive environment that values your development. Whether you're an experienced professional or just starting your career in customer service, this role offers the tools and opportunities to thrive.
Apply today and take the first step toward a fulfilling career with Dunia Gadai!
Responsibility
- Provide exceptional customer service via phone, email, and in-person interactions, ensuring a positive experience for all clients.
- Handle customer inquiries, complaints, and requests efficiently, offering timely and accurate solutions.
- Educate clients on financial products, services, and policies, ensuring clarity and transparency.
- Process transactions, applications, and documentation with attention to detail and compliance with company protocols.
- Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
- Collaborate with team members to improve service quality and resolve complex customer issues.
- Stay updated on industry trends, company policies, and product knowledge to provide informed assistance.
- Uphold professionalism and confidentiality in all customer interactions, adhering to ethical standards.
Qualifications
- Minimum high school diploma or equivalent; a degree in Business, Finance, or related fields is a plus.
- Proven experience in customer service, call centers, or financial services is preferred but not required.
- Excellent communication skills in both Indonesian and English (written and verbal).
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in basic computer applications (e.g., MS Office, CRM software).
- Ability to work in a fast-paced environment while maintaining composure and efficiency.
- High level of integrity, adaptability, and teamwork.
- Willingness to undergo comprehensive training and commit to long-term career growth.