job description
Are you looking to jumpstart your career in the BPO industry? TTEC Iloilo is looking for motivated and customer-centric individuals to join our growing team as Customer Service Representatives. At TTEC, we don’t just answer calls; we build connections, solve problems, and create exceptional customer experiences that define global brands.
In this role, you will be the voice of our clients. You will work closely with your team leader to ensure every interaction meets high-quality standards, contributing directly to team performance goals. Whether you are a fresh graduate or an experienced professional, we offer a supportive environment, world-class training, and a clear path for career advancement. If you are passionate about helping people and thrive in a fast-paced, collaborative workplace, we want to hear from you!
Responsibility
- Handle incoming customer inquiries via phone, email, or chat with professionalism and empathy.
- Identify customer needs, troubleshoot issues, and provide accurate, effective solutions.
- Maintain high levels of customer satisfaction by delivering a positive service experience.
- Collaborate with the Team Leader to meet and exceed individual and team performance KPIs.
- Document customer interactions and update account information accurately in the CRM system.
- Participate in ongoing training sessions to stay updated on product knowledge and service protocols.
- Contribute to a positive team culture through proactive communication and peer support.
Qualifications
- At least a Senior High School graduate or completed at least 2 years in college (no back subjects).
- Excellent English communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Computer literacy and ability to navigate multiple applications simultaneously.
- Willingness to work in rotating shifts, including nights, weekends, and holidays.
- Previous experience in a call center or customer-facing role is an advantage but not required.