job description
Join TTEC, a global leader in customer experience solutions, and launch your career as a Customer Service Representative (CSR) in beautiful Bali! This is your opportunity to work in a dynamic, supportive environment while enjoying a competitive salary and professional growth.
As a CSR, you’ll be the voice of our clients, delivering exceptional service and building lasting customer relationships. Whether you’re resolving inquiries, providing solutions, or contributing to team success, your role will be pivotal in shaping positive customer experiences.
Why choose TTEC?
- Competitive salary with performance-based incentives.
- Comprehensive training and career development programs.
- Flexible work arrangements (remote/hybrid options available).
- Collaborative team culture with opportunities for advancement.
If you’re passionate about customer service and eager to grow in a global company, apply today!
Responsibility
- Handle inbound and outbound customer interactions via phone, email, or chat.
- Provide accurate and timely solutions to customer inquiries and concerns.
- Document customer interactions and updates in the CRM system.
- Collaborate with team members to improve service quality and efficiency.
- Meet and exceed performance metrics, including response time and resolution rate.
- Stay updated on product knowledge and company policies to deliver informed support.
- Escalate complex issues to the appropriate team while ensuring customer satisfaction.
- Contribute to a positive team environment by sharing best practices and feedback.
Qualifications
- High school diploma or equivalent; additional education is a plus.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and multitasking abilities.
- Customer-focused mindset with a passion for service excellence.
- Basic computer proficiency and familiarity with CRM tools.
- Ability to work in a fast-paced environment with shifting priorities.
- Previous customer service experience is advantageous but not required.
- Willingness to work in shifts, including weekends or holidays as needed.