job description
Are you looking to kickstart your career with a dynamic, fast-growing organization? Smoothmoves is hiring motivated Customer Service Representatives to join our elite team in Alabang. We are committed to providing top-tier service to our global clients, and we need talented individuals like you to help us deliver excellence.
As a CSR, you will be the voice of our brand, providing high-quality support and building lasting relationships with our customers. We offer a supportive, inclusive, and professional environment where your hard work is recognized and rewarded. If you are passionate about problem-solving and enjoy helping people, we want to hear from you!
This is an immediate-hire role, meaning we are looking for candidates who can start as soon as possible. Enjoy competitive monthly compensation, comprehensive benefits, and a clear path for professional advancement within the company.
Responsibility
- Manage high volumes of incoming customer inquiries via phone, email, and live chat.
- Provide accurate and professional information regarding products and services.
- Resolve customer complaints efficiently, maintaining a calm and helpful demeanor at all times.
- Document customer interactions and account updates in the CRM system with high attention to detail.
- Collaborate with internal departments to address complex technical or billing issues.
- Identify opportunities for service improvements and escalate recurring feedback to management.
- Maintain consistent performance standards related to CSAT (Customer Satisfaction) and productivity goals.
Qualifications
- Must be able to start immediately (Start Asap).
- Excellent verbal and written communication skills in English.
- Previous experience in a BPO, call center, or customer service role is highly preferred.
- Strong computer literacy and ability to navigate multiple software applications simultaneously.
- Demonstrated ability to handle pressure and multi-task in a fast-paced environment.
- A positive, service-oriented attitude with a strong sense of accountability.
- Must be willing to work on-site in Alabang, Metro Manila.
- High school diploma or equivalent; college degree is a plus.