job description
Join Cognizant, a global leader in technology and business solutions, as a Customer Service Representative (CSR) specializing in Insurance. Based in the vibrant and culturally rich regions of Bali, Indonesia, you will play a pivotal role in delivering exceptional service to clients in the insurance sector. Cognizant empowers professionals with cutting-edge tools and a collaborative environment to drive innovation and customer satisfaction.
As part of our dynamic team, you will engage with clients, address inquiries, and provide tailored solutions to meet their insurance needs. This role offers the opportunity to grow within a globally recognized company while enjoying the unique work-life balance that Bali offers.
If you are passionate about customer service, have a knack for problem-solving, and thrive in a fast-paced environment, this is your chance to make a meaningful impact in the insurance industry with Cognizant.
Responsibility
- Handle inbound and outbound customer inquiries related to insurance policies, claims, and general support via phone, email, and chat.
- Provide accurate and timely information to clients regarding insurance products, coverage details, and policy terms.
- Process and manage insurance claims, ensuring compliance with company policies and regulatory requirements.
- Resolve customer complaints and escalate complex issues to the appropriate departments for further investigation.
- Maintain detailed and up-to-date records of customer interactions, transactions, and follow-ups in the CRM system.
- Collaborate with cross-functional teams, including underwriters and claims adjusters, to ensure seamless service delivery.
- Stay updated on industry trends, product changes, and regulatory updates to provide informed and compliant advice.
- Achieve and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
Qualifications
- Minimum of 1-2 years of experience in customer service, preferably in the insurance industry or financial services.
- Strong verbal and written communication skills in English; additional languages are a plus.
- Proven ability to handle high-volume inquiries with professionalism, empathy, and efficiency.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) and insurance software is highly desirable.
- Excellent problem-solving and analytical skills to assess customer needs and provide appropriate solutions.
- Ability to work in a full-time role with flexibility for shift work, including evenings and weekends if required.
- High school diploma or equivalent; a bachelor’s degree in Business, Finance, or a related field is advantageous.
- Demonstrated commitment to continuous learning and adapting to new technologies and processes.