job description
Join Infomedia Nusantara as a Customer Service Representative (CSR) for GraPARI Palembang and become a key player in delivering exceptional customer experiences. In this dynamic role, you will serve as the first point of contact for customers and prospective clients, identifying their needs, addressing inquiries, and documenting interactions in our proprietary systems. Your ability to communicate effectively and resolve issues efficiently will directly contribute to customer satisfaction and business growth.
Based in the vibrant region of Badung, Bali, this contract position offers a unique opportunity to work with a leading company in the Marketing & Communications sector. Whether you're assisting with product information, troubleshooting concerns, or guiding customers through our services, your role will be pivotal in maintaining the high standards of service that define Infomedia Nusantara.
We are looking for proactive, customer-focused individuals who thrive in fast-paced environments. If you have a passion for helping others and a knack for problem-solving, this is your chance to grow your career in a supportive and innovative workplace.
Responsibility
- Greet and assist customers and prospective clients visiting GraPARI, ensuring a professional and welcoming experience.
- Identify and accurately document customer needs, inquiries, or issues in the designated application system.
- Provide clear and concise information about products, services, and promotions to customers.
- Resolve customer complaints or escalate complex issues to the appropriate department for further assistance.
- Maintain up-to-date knowledge of company products, policies, and procedures to deliver accurate information.
- Process customer requests, such as registrations, activations, or service changes, in a timely manner.
- Collaborate with team members to improve customer service processes and enhance overall efficiency.
- Uphold company standards for service excellence and adhere to all compliance and data protection guidelines.
Qualifications
- Minimum high school diploma or equivalent; a degree in Communications, Business, or related fields is a plus.
- Proven experience in customer service, sales, or a related role, preferably in a telecom or service-oriented industry.
- Excellent verbal and written communication skills in both Indonesian and English.
- Strong problem-solving abilities and a customer-centric approach to handling inquiries.
- Proficiency in using computer applications and CRM systems; quick learner for new software.
- Ability to work in a team, adapt to changing priorities, and manage time effectively in a fast-paced environment.
- Friendly, patient, and professional demeanor with a commitment to delivering high-quality service.
- Willingness to work on a contract basis with potential for extension based on performance.