job description
Join Infomedia Nusantara as a Customer Service Representative (CSR) at our GraPARI Lubuk Linggau location, now expanding opportunities in Bali! This role is perfect for dynamic professionals who excel in customer engagement, problem-solving, and delivering exceptional service in a fast-paced environment.
As a CSR, you will serve as the first point of contact for customers and potential clients, ensuring their needs are met with efficiency and professionalism. Your role involves identifying customer objectives or issues, documenting them accurately in our designated systems, and providing timely resolutions. This position offers a unique opportunity to contribute to customer satisfaction while growing your career in the marketing and communications sector.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll enjoy a collaborative work environment with opportunities for professional development. Whether you're a seasoned CSR or looking to start your career in customer service, this contract role provides the platform to showcase your skills and make a meaningful impact.
Responsibility
- Greet and assist customers/visitors at the GraPARI center with professionalism and courtesy.
- Identify and accurately document customer inquiries, complaints, or requests in the designated application.
- Provide clear and concise information about products, services, and promotions to customers.
- Resolve customer issues efficiently or escalate them to the appropriate department when necessary.
- Maintain up-to-date knowledge of company products, services, and policies to provide accurate assistance.
- Collaborate with team members to ensure seamless customer service delivery.
- Follow up with customers to ensure their concerns have been addressed satisfactorily.
- Uphold company standards for service excellence and customer interaction.
Qualifications
- Minimum high school diploma or equivalent; bachelor’s degree in Marketing, Communications, or related fields is a plus.
- Proven experience in customer service, sales, or a related role (preferably in a retail or corporate environment).
- Excellent communication and interpersonal skills in both Indonesian and English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software or CRM systems.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Friendly, patient, and customer-focused attitude.
- Willingness to work on a contract basis with potential for extension based on performance.