job description
Join Infomedia Nusantara as a Customer Service Representative (CSR) for our GraPARI centers in Bali! This is a fantastic opportunity to be part of a dynamic team dedicated to delivering exceptional customer service. As a CSR, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a seamless experience. Your role will involve identifying customer needs, documenting interactions, and providing solutions that enhance customer satisfaction.
This contract position offers a competitive salary, a collaborative work environment, and the chance to develop your skills in customer service and communication. If you are passionate about helping others and thrive in a fast-paced setting, we encourage you to apply!
Responsibility
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Identify and document customer needs or problems using designated applications.
- Assist customers with product or service information, ensuring clarity and accuracy.
- Maintain a positive and professional demeanor in all customer interactions.
- Collaborate with team members to improve customer service processes.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Adhere to company policies and procedures while delivering service.
- Contribute to a positive and productive work environment.
Qualifications
- High school diploma or equivalent; additional education is a plus.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to handle customer inquiries and complaints professionally.
- Strong problem-solving skills and attention to detail.
- Proficiency in using customer service software and tools.
- Ability to work in a team and adapt to a fast-paced environment.
- Fluency in English and Bahasa Indonesia is preferred.