job description
Are you a customer-focused professional looking to kickstart your career in the booming E-Commerce industry? We are currently seeking a highly motivated Customer Service Representative (CSR) to join our team in Taytay, Rizal. In this role, you will be the heartbeat of our operations, serving as the first point of contact for our online shoppers.
We pride ourselves on delivering a seamless shopping experience. You will be responsible for resolving customer inquiries, managing returns, and tracking deliveries with empathy and efficiency. If you possess excellent communication skills and a passion for problem-solving, we want to hear from you. We offer a supportive work environment where your growth is a priority and your hard work is recognized.
Responsibility
- Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
- Manage end-to-end return and exchange requests according to company policy.
- Proactively track shipment statuses and coordinate with logistics partners to resolve delivery issues.
- Maintain high levels of customer satisfaction by providing accurate and helpful information.
- Document customer interactions and feedback in our CRM system for internal reporting.
- Collaborate with the operations team to address recurring order issues or platform concerns.
- Maintain up-to-date knowledge of product lines and current store promotions to better assist shoppers.
Qualifications
- At least 1 year of experience in a Customer Service or Call Center role, preferably within the E-Commerce sector.
- Strong command of the English language, both written and verbal.
- Excellent interpersonal skills and the ability to handle difficult customer interactions with patience and professionalism.
- Proficient in basic computer applications and quick to learn new CRM or e-commerce software.
- Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
- Ability to work on shifting schedules, including weekends and holidays if required.
- Residing in or near Taytay, Rizal is highly preferred.