job description
Join Telagamas Motors Sdn. Bhd. as a Service Advisor for Lexus in Penang and become a key player in delivering exceptional customer service in the luxury automotive industry. This role offers a unique opportunity to work with high-end vehicles while ensuring customer satisfaction through professional and efficient service coordination.
As a Service Advisor, you will act as the primary liaison between customers and the service department, ensuring seamless communication and a premium experience. Your role will involve advising customers on maintenance needs, scheduling service appointments, and ensuring timely completion of repairs. If you are passionate about automotive excellence and customer care, this is the perfect role for you.
Located in the vibrant city of Penang, this position offers a competitive salary and the chance to grow within a reputable dealership. Apply now to take the next step in your career with Lexus!
Responsibility
- Act as the primary point of contact for customers, providing professional and courteous service.
- Schedule and coordinate service appointments efficiently.
- Advise customers on necessary maintenance and repair services for their Lexus vehicles.
- Liaise between customers and the service team to ensure clear communication and timely updates.
- Prepare and present service estimates and invoices to customers.
- Maintain accurate records of service histories and customer interactions.
- Ensure customer satisfaction by addressing concerns and resolving issues promptly.
- Promote additional services and products to enhance the customer experience.
Qualifications
- Diploma or equivalent in Automotive, Business, or a related field.
- Proven experience in customer service, preferably in the automotive industry.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic knowledge of automotive systems and maintenance procedures.
- Proficiency in using dealership management software and Microsoft Office.
- A customer-focused mindset with a commitment to delivering excellence.
- Fluency in English and Malay is an advantage.