job description
Join BFI Finance Indonesia as a Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional financial services. Based in beautiful Bali, this role offers a unique opportunity to grow your career in the banking and financial services sector while enjoying a vibrant work environment.
As a Customer Service Representative, you will be the face of BFI Finance, providing top-notch service to our valued clients. Your role will involve handling customer inquiries, processing financial transactions, and ensuring a seamless experience for all clients. With a competitive salary, comprehensive benefits, and opportunities for professional development, this position is perfect for individuals passionate about customer service and financial administration.
BFI Finance Indonesia is committed to fostering a supportive and inclusive workplace. We offer a range of benefits, including medical and health insurance, performance bonuses, and a collaborative work culture. If you are a motivated individual with strong administrative skills and a customer-centric approach, we invite you to apply and take the next step in your career with us.
Responsibility
- Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
- Process financial transactions accurately and efficiently, ensuring compliance with company policies.
- Maintain and update customer records using Microsoft Word and Excel.
- Assist clients with loan applications, account management, and other financial services.
- Collaborate with team members to achieve branch targets and improve service quality.
- Handle administrative tasks, including filing, data entry, and report generation.
- Promote BFI Finance products and services to existing and potential clients.
- Ensure a welcoming and professional environment for all clients visiting the branch.
Qualifications
- Proven experience in customer service, preferably in the banking or financial services sector.
- Strong proficiency in Microsoft Office, particularly Word and Excel.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks efficiently and work under pressure.
- High school diploma or equivalent; additional qualifications in finance or administration are a plus.
- Detail-oriented with a strong focus on accuracy and compliance.
- Fluent in English and Bahasa Indonesia.
- Willingness to work in a fast-paced and dynamic environment.