job description
Join Filken Sdn Bhd as a Customer Service Representative in the heart of Bali! We are seeking a dedicated and customer-focused professional to deliver exceptional support, coordinate service appointments, and ensure a seamless experience for our valued clients. This is a fantastic opportunity to grow your career in a dynamic, international environment while enjoying the vibrant culture and lifestyle of Bali.
As a key member of our team, you will serve as the first point of contact for customers, addressing inquiries, resolving issues, and maintaining high satisfaction levels. Your role will be pivotal in building long-term relationships and enhancing our brand reputation. If you are passionate about customer service, thrive in a fast-paced setting, and want to work in one of the world’s most sought-after destinations, we’d love to hear from you!
Responsibility
- Provide exceptional customer support via phone, email, and chat, ensuring timely and professional responses to all inquiries.
- Coordinate and schedule service appointments, confirming details with customers and internal teams to avoid conflicts.
- Resolve customer complaints and issues efficiently and empathetically, escalating complex cases as needed.
- Maintain accurate records of customer interactions, transactions, and feedback in our CRM system.
- Collaborate with cross-functional teams to improve service delivery and address recurring customer concerns.
- Educate customers on products, services, and promotions to enhance their experience and drive satisfaction.
- Monitor and follow up on pending customer requests to ensure resolution within SLA timeframes.
- Contribute to process improvements by providing insights and recommendations based on customer feedback.
Qualifications
- A minimum of 1-2 years of experience in customer service, call center, or a related field.
- Excellent written and verbal communication skills in English; additional languages are a plus.
- Strong problem-solving and conflict-resolution abilities with a customer-first mindset.
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- High school diploma or equivalent; a degree in Business, Communications, or related fields is advantageous.
- Familiarity with service coordination or appointment scheduling is a strong asset.
- Willingness to work flexible hours, including weekends or holidays, as required.