job description
Are you a friendly, quick-thinking communicator with a passion for delivering exceptional customer experiences? Maaez Sdn Bhd is expanding its team in Bali and seeking dedicated Customer Service Representatives to join our dynamic workforce in vibrant locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this role, you’ll be the face of our brand, ensuring every customer interaction is smooth, professional, and solution-oriented. Whether handling inquiries, resolving concerns, or providing product support, your ability to connect with people and think on your feet will drive customer satisfaction and loyalty.
We offer a collaborative work environment, competitive compensation, and the opportunity to grow within a company that values excellence, empathy, and efficiency. If you thrive in a fast-paced setting and take pride in turning challenges into positive outcomes, we’d love to hear from you!
Responsibility
- Handle inbound and outbound customer communications via phone, email, and live chat with professionalism and empathy.
- Resolve customer inquiries, complaints, and requests efficiently, ensuring a high level of satisfaction.
- Maintain accurate records of customer interactions, transactions, and feedback in CRM systems.
- Collaborate with cross-functional teams to escalate and resolve complex issues in a timely manner.
- Provide clear and concise information about products, services, and policies to customers.
- Identify recurring customer pain points and suggest process improvements to enhance service quality.
- Meet and exceed individual and team performance targets, including response times and resolution rates.
- Stay updated on company products, promotions, and industry trends to deliver informed support.
Qualifications
- Minimum 1 year of experience in customer service, call centers, or related fields (fresh graduates with strong communication skills are encouraged to apply).
- Excellent verbal and written English proficiency; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.
- Proficiency in CRM software, Microsoft Office, and basic data entry tools.
- High school diploma or equivalent; a degree in Business, Communications, or related fields is advantageous.
- Ability to work flexible shifts, including weekends and public holidays, as required.
- Demonstrated patience, adaptability, and resilience under pressure.