job description
Join Azyan Pastry as a Customer Service Representative in beautiful Bali and become the heart of our customer experience! We’re seeking passionate, service-oriented professionals to deliver exceptional support, ensuring every interaction leaves a lasting impression. This role offers a competitive salary (IDR 1.5M–2M/month), performance bonuses, comprehensive health insurance, and clear career growth opportunities—including pathways to supervisory roles.
At Azyan Pastry, we blend tradition with innovation, and our customer service team plays a pivotal role in maintaining our reputation for excellence. Whether handling inquiries, resolving concerns, or guiding customers through our product offerings, your dedication will directly contribute to our success. Bali’s vibrant culture and dynamic work environment make this an ideal opportunity for those who thrive in a fast-paced, people-centric setting.
If you’re a natural problem-solver with a knack for building rapport and a desire to grow in the hospitality or F&B industry, we’d love to hear from you. Apply today and take the first step toward a rewarding career with a company that values your passion and potential!
Responsibility
- Provide exceptional customer service via phone, email, and in-person interactions, ensuring a positive and professional experience.
- Address customer inquiries, complaints, and feedback promptly and effectively, offering tailored solutions.
- Process orders, track deliveries, and coordinate with internal teams to ensure timely fulfillment.
- Maintain accurate records of customer interactions, transactions, and follow-ups in CRM systems.
- Educate customers about Azyan Pastry’s products, promotions, and loyalty programs to enhance engagement.
- Collaborate with the sales and operations teams to resolve escalated issues and improve service standards.
- Monitor customer satisfaction metrics and contribute ideas for service improvements.
- Uphold company values and brand reputation through consistent, courteous, and empathetic communication.
Qualifications
- Minimum high school diploma or equivalent; associate’s/bachelor’s degree in business, hospitality, or related fields is a plus.
- Proven experience in customer service, call centers, or retail (1+ years preferred).
- Excellent verbal and written communication skills in English and Bahasa Indonesia.
- Strong problem-solving and conflict-resolution abilities with a customer-first mindset.
- Proficiency in CRM software, Microsoft Office, and basic data entry tools.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Passion for the F&B or hospitality industry with a desire to grow in a customer-facing role.
- Team player with a positive attitude and the ability to thrive in a fast-paced environment.