job description
Join a dynamic team as a Customer Service Representative in the thriving Airlines & E-Commerce sector! This is your opportunity to build a rewarding career in a fast-paced, supportive environment where your contributions are valued. Enjoy competitive compensation, performance incentives, and rapid career growth while delivering exceptional service to customers.
Based in beautiful Bali, this role offers a unique blend of professional development and work-life balance. Whether you're assisting travelers with flight bookings or resolving e-commerce inquiries, you'll play a key role in ensuring customer satisfaction. If you're passionate about service excellence and thrive in collaborative settings, we want to hear from you!
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Provide accurate information on flight schedules, bookings, e-commerce orders, and promotions.
- Resolve customer complaints efficiently while maintaining a positive brand image.
- Process transactions, refunds, and exchanges in compliance with company policies.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
- Maintain detailed records of customer interactions and transactions.
- Meet and exceed performance metrics, including response time and customer satisfaction scores.
- Stay updated on product knowledge, industry trends, and company updates.
Qualifications
- Minimum SPM/Diploma or equivalent qualification.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Proven experience in customer service, call centers, or related fields is a plus.
- Strong problem-solving skills and ability to work under pressure.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work in shifts, including weekends and public holidays.
- Passionate about delivering outstanding customer experiences.
- Team player with a positive attitude and adaptability.