job description
Join Port Net Logistics Inc. as a Customer Service Representative and become the backbone of our client relations in the dynamic logistics and transportation industry. Based in the vibrant regions of Bali, you will play a pivotal role in ensuring seamless communication between our clients and operational teams, delivering exceptional service that drives customer satisfaction and loyalty.
In this role, you will handle a variety of customer inquiries, coordinate shipment updates, and resolve concerns with efficiency and professionalism. Your ability to multitask, communicate clearly, and problem-solve will directly impact our company’s reputation and success. If you are passionate about providing top-tier customer service and thrive in a fast-paced environment, this is the perfect opportunity for you.
At Port Net Logistics Inc., we value dedication, teamwork, and a customer-first mindset. We offer a competitive salary, a supportive work environment, and opportunities for career growth within the logistics sector. Apply today and take the next step in your customer service career with a company that values your contributions.
Responsibility
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Coordinate with internal teams to provide accurate shipment updates and resolve delivery concerns.
- Maintain detailed records of customer interactions, transactions, and feedback in the company’s CRM system.
- Proactively follow up with customers to ensure their concerns are resolved in a timely manner.
- Assist in processing orders, tracking shipments, and providing real-time status updates to clients.
- Escalate complex issues to the appropriate departments while ensuring customers are kept informed.
- Contribute to improving customer service processes by providing feedback and suggestions based on customer interactions.
- Uphold company standards for service excellence and maintain a positive, solution-oriented attitude.
Qualifications
- Minimum of 1 year of experience in customer service, preferably in logistics, transportation, or a related industry.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong problem-solving abilities and a customer-centric approach to handling inquiries and complaints.
- Proficiency in using CRM software, Microsoft Office Suite, and other customer service tools.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
- High school diploma or equivalent; a bachelor’s degree in Business, Logistics, or a related field is advantageous.
- Strong interpersonal skills with a friendly, patient, and empathetic demeanor.
- Willingness to work in shifts, including weekends and holidays, as required by business needs.