job description
Join HUKL Consultants OPC as a Customer Service Representative and become the voice of our brand in beautiful Bali! We are seeking a dynamic and customer-focused professional to deliver exceptional service to our clients. In this role, you will handle inbound calls, resolve inquiries, and ensure every customer interaction leaves a lasting positive impression. If you thrive in a fast-paced environment and have a passion for helping others, this is the perfect opportunity for you.
Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will work in a supportive team environment that values professional growth and work-life balance. Enjoy the unique blend of a rewarding career and the breathtaking lifestyle Bali has to offer.
At HUKL Consultants OPC, we believe in empowering our employees with the tools and training needed to succeed. If you are ready to take your customer service career to the next level, apply today!
Responsibility
- Handle inbound calls professionally and efficiently, providing accurate information and solutions to customer inquiries.
- Resolve customer complaints and issues in a timely manner, ensuring high levels of customer satisfaction.
- Maintain a deep understanding of company products, services, and policies to provide accurate and helpful information.
- Document all customer interactions and transactions accurately in the company’s CRM system.
- Collaborate with other departments to escalate and resolve complex customer issues.
- Follow up with customers to ensure their inquiries have been fully resolved and they are satisfied with the service provided.
- Adhere to company scripts, policies, and procedures while maintaining a friendly and professional demeanor.
- Contribute to team goals and participate in training sessions to continuously improve skills and knowledge.
Qualifications
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer service role, preferably in a call center or similar environment.
- Excellent communication skills in English, both verbal and written.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software and other customer service tools.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- High level of professionalism, patience, and empathy when dealing with customers.
- Willingness to work in shifts, including weekends and holidays, as required.