job description
Join Salam Pacific Indonesia Lines as a Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional service. This role offers a unique opportunity to grow your career in a supportive environment with competitive benefits, flexible work arrangements, and a clear path for professional development.
Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will play a pivotal role in ensuring customer satisfaction and maintaining strong client relationships. Whether you are assisting with inquiries, resolving issues, or providing product information, your contributions will directly impact our company's success.
We are looking for individuals who are passionate about customer service, possess excellent communication skills, and thrive in a collaborative work environment. If you are eager to take the next step in your career and make a meaningful impact, we invite you to apply today!
Responsibility
- Provide exceptional customer service by responding to inquiries via phone, email, and chat.
- Resolve customer complaints and issues in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure customer needs are met efficiently.
- Assist customers with product information, orders, and account management.
- Follow up with customers to ensure their issues are resolved and they are satisfied.
- Identify and escalate priority issues to the appropriate departments.
- Contribute to team efforts by achieving individual and team performance goals.
Qualifications
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer service role, preferably in a call center or similar environment.
- Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using customer service software, tools, and CRM systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work in shifts, including weekends and holidays, as required.
- Positive attitude, patience, and a willingness to go above and beyond for customers.