job description
Join Azyan Pastry, a leading pastry brand in Indonesia, as a Customer Service Representative in beautiful Bali! We are seeking a passionate and customer-focused individual to deliver exceptional service to our valued clients. This role offers a competitive salary, comprehensive training, and long-term career development opportunities in a dynamic and rewarding environment.
As a Customer Service Representative, you will be the face of our brand, ensuring every customer interaction is positive, professional, and memorable. Whether handling inquiries, resolving issues, or providing product information, your role is crucial in maintaining our reputation for excellence. If you thrive in a fast-paced setting and enjoy making a difference, this is the perfect opportunity for you!
Bali’s vibrant culture and scenic beauty provide an inspiring backdrop for your career growth. Enjoy the benefits of working with a renowned brand while exploring the island’s unique charm.
Responsibility
- Provide exceptional customer service via phone, email, and in-person interactions.
- Handle customer inquiries, complaints, and feedback with professionalism and empathy.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain up-to-date knowledge of Azyan Pastry’s products, promotions, and policies.
- Collaborate with team members to ensure seamless customer experiences.
- Document customer interactions and transactions in the company’s CRM system.
- Assist in resolving customer issues by coordinating with relevant departments.
- Uphold the brand’s reputation by delivering consistent, high-quality service.
Qualifications
- High school diploma or equivalent; additional education in hospitality or customer service is a plus.
- Proven experience in customer service, retail, or a related field.
- Excellent communication skills in both English and Bahasa Indonesia.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software and basic computer applications.
- Ability to work flexible hours, including weekends and holidays.
- A positive attitude, patience, and a passion for delivering outstanding service.
- Familiarity with the pastry or food industry is an advantage.