job description
Join a dynamic team in Bali as a Customer Service & Purchasing Coordinator, where you’ll play a pivotal role in bridging sales, operations, and procurement. This position is ideal for detail-oriented professionals who thrive in fast-paced environments, ensuring seamless order processing, client satisfaction, and efficient supply chain coordination.
Based in the vibrant hub of Canggu, Bali, you’ll collaborate with cross-functional teams to streamline workflows, manage inquiries, and maintain strong vendor relationships. Your expertise will directly contribute to operational excellence and business growth in the manufacturing and logistics sector.
If you’re passionate about delivering exceptional service, optimizing processes, and working in a tropical yet professional setting, this opportunity is for you.
Responsibility
- Manage and respond to customer sales inquiries promptly, providing accurate product information and pricing.
- Prepare and issue quotations, invoices, delivery orders, and packing/picking lists with precision.
- Coordinate order processing from receipt to fulfillment, ensuring timely delivery and documentation.
- Liaise with suppliers and vendors to negotiate terms, track shipments, and resolve procurement-related issues.
- Maintain and update inventory records and purchase orders to ensure stock availability.
- Collaborate with logistics teams to optimize shipping schedules and reduce lead times.
- Monitor customer satisfaction and address complaints or discrepancies professionally.
- Generate reports on sales, purchasing, and operational metrics for management review.
Qualifications
- Minimum 2 years of experience in customer service, sales coordination, or purchasing roles.
- Proficient in Microsoft Office (Excel, Word) and ERP/CRM systems.
- Strong communication and negotiation skills in English (written and verbal).
- Ability to multitask and prioritize tasks in a high-volume environment.
- Familiarity with supply chain management and procurement processes.
- Attention to detail and problem-solving mindset for order accuracy.
- Experience in manufacturing, logistics, or retail industries is a plus.
- Based in or willing to relocate to Bali, Indonesia.