job description
Join The SM Store, a leading retail brand in Southeast Asia, as a Customer Service Professional - Counter Sales in the vibrant coastal town of Canggu, Bali. This is an exciting opportunity to be part of a dynamic team that delivers exceptional shopping experiences while driving operational excellence in one of Indonesiaâs most popular tourist destinations.
In this role, you will be the face of The SM Store, ensuring every customer interaction is seamless, positive, and memorable. Whether processing payments, assisting with purchases, or resolving inquiries, your professionalism and customer-centric approach will play a key role in building brand loyalty and satisfaction. Baliâs thriving retail scene offers a unique blend of local and international shoppers, providing you with the chance to engage with diverse cultures while honing your sales and service skills.
At The SM Store, we value teamwork, integrity, and a passion for retail. Youâll work in a fast-paced environment where your contributions directly impact customer satisfaction and business success. If you thrive in a customer-facing role and are eager to grow your career in retail, this is the perfect opportunity to join a reputable brand in one of the worldâs most sought-after locations.
Responsibility
- Provide friendly, efficient, and professional counter service to customers, ensuring a seamless checkout experience.
- Process cash, credit/debit card, and mobile payments accurately and securely, adhering to company policies and procedures.
- Assist customers with inquiries, product information, and promotions to enhance their shopping experience.
- Maintain a clean, organized, and welcoming counter area to uphold store standards and brand image.
- Handle customer concerns or complaints with empathy and professionalism, escalating issues to management when necessary.
- Collaborate with the sales team to drive store targets, promotions, and customer loyalty programs.
- Monitor and report any discrepancies in cash handling, inventory, or customer transactions to ensure operational integrity.
- Stay updated on product knowledge, store policies, and industry trends to provide accurate and helpful information to customers.
Qualifications
- Minimum of 1 year of experience in retail, customer service, or a similar role; prior counter sales experience is a plus.
- Strong communication skills in English; proficiency in Bahasa Indonesia and other languages (e.g., Mandarin, Japanese) is advantageous.
- Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
- Basic math skills and familiarity with point-of-sale (POS) systems or cash handling.
- Customer-focused mindset with a passion for delivering exceptional service and building rapport with shoppers.
- Flexibility to work on weekends, holidays, and extended hours as required by the retail schedule.
- High school diploma or equivalent; additional certifications in retail or customer service are a bonus.
- Ability to stand for extended periods and handle light physical tasks, such as lifting or organizing merchandise.