job description
Join Cardinal Health as a Customer Service Operations Representative II in the vibrant heart of Bali! This is your opportunity to be part of a global leader in healthcare solutions while enjoying the unique work-life balance that Bali offers.
In this role, you will serve as the primary point of contact for our valued customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring seamless communication. Your ability to think critically and communicate effectively will be key to maintaining strong customer relationships and operational efficiency.
We are looking for a detail-oriented professional with a passion for problem-solving and a commitment to delivering outstanding service. Whether you're assisting with order inquiries, troubleshooting concerns, or coordinating with internal teams, your contributions will directly impact customer satisfaction and business success.
If you thrive in a dynamic environment and are eager to grow your career in customer service operations, we invite you to apply and become part of our dedicated team in Bali.
Responsibility
- Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring clear and accurate communication.
- Investigate and resolve customer issues, providing timely updates on delays, resolutions, and follow-up actions.
- Maintain detailed records of customer interactions, transactions, and resolutions in the company’s CRM system.
- Collaborate with cross-functional teams, including logistics, sales, and technical support, to address customer needs efficiently.
- Identify recurring customer issues and proactively suggest process improvements to enhance service quality.
- Provide product and service information to customers, guiding them through order placement, tracking, and post-purchase support.
- Handle escalated customer complaints with empathy and professionalism, ensuring a positive resolution.
- Stay updated on company policies, products, and industry trends to deliver accurate and informed support.
Qualifications
- Minimum of 2 years of experience in a customer service, call center, or operations role, preferably in healthcare, logistics, or a related industry.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong problem-solving abilities with a customer-centric approach to issue resolution.
- Proficiency in using CRM software, Microsoft Office Suite, and other customer service tools.
- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
- High attention to detail and organizational skills to manage multiple tasks efficiently.
- Bachelor’s degree in Business Administration, Communications, or a related field is preferred but not required.
- Experience in the healthcare or pharmaceutical industry is an advantage.