job description
Join RecruitFirst in an exciting opportunity as a Customer Service Officer for a prestigious government project in Bali. This 1-year contract role offers a competitive salary of $2,600/month, professional training, and a chance to boost your resume with high-impact experience in public sector support.
As part of this initiative, you’ll work in a dynamic office environment, contributing to meaningful projects that enhance public services. Ideal for detail-oriented professionals seeking structured growth, this role provides exposure to government operations, stakeholder coordination, and administrative excellence.
With full training provided, this position is perfect for candidates eager to develop their skills in a supportive, high-visibility setting. Take the next step in your career with a role that combines stability, professional development, and the chance to make a tangible difference.
Responsibility
- Provide exceptional customer service to government stakeholders and the public via phone, email, and in-person interactions.
- Process and manage administrative requests, documentation, and inquiries in compliance with project guidelines.
- Maintain accurate records and databases, ensuring confidentiality and data integrity.
- Collaborate with cross-functional teams to resolve escalated issues and improve service delivery.
- Assist in the preparation of reports, presentations, and correspondence for government officials.
- Follow standardized procedures for handling complaints, feedback, and service requests.
- Participate in training sessions to stay updated on policies, systems, and best practices.
- Uphold professionalism and adherence to ethical standards in all interactions.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Public Administration, or related fields.
- Minimum 1-2 years of experience in customer service, administrative support, or government-related roles.
- Strong verbal and written communication skills in English (additional local languages a plus).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic data entry tools.
- Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Customer-focused mindset with a problem-solving approach.
- Ability to work independently and as part of a team under minimal supervision.
- Willingness to undergo background checks as required for government projects.