job description
Join Ideals Recruitment, a leading recruitment agency, as a Customer Service Officer (CSO) and become the voice of excellence for our clients and candidates. Based in Bali, this fully remote role offers the perfect blend of professional growth and tropical work-life balance. As the first point of contact, you’ll play a pivotal role in delivering exceptional service, resolving inquiries, and fostering long-term relationships with stakeholders.
In this dynamic position, you’ll leverage your communication skills to handle customer queries via phone, email, and chat, ensuring every interaction reflects our commitment to professionalism and efficiency. With a performance-driven culture, you’ll have the opportunity to earn AWS (Annual Wage Supplement) and a performance bonus, rewarding your dedication and results. Enjoy direct medical coverage and 15 days of annual leave, allowing you to recharge while contributing to a thriving team.
Ideals Recruitment values innovation, collaboration, and adaptability. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer experiences, this role is your gateway to career advancement in a supportive and inclusive workplace. Apply now and take the next step in your customer service career from the comfort of Bali!
Responsibility
- Serve as the primary point of contact for clients and candidates, addressing inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer issues promptly, ensuring high satisfaction levels and fostering long-term relationships.
- Maintain accurate records of customer interactions, transactions, and feedback in CRM systems.
- Collaborate with internal teams to escalate and resolve complex issues, ensuring seamless service delivery.
- Provide product and service information to customers, guiding them through processes and solutions.
- Monitor customer feedback and trends to identify opportunities for service improvement.
- Assist in onboarding new clients and candidates, ensuring a smooth and positive experience.
- Adhere to company policies and procedures while maintaining confidentiality and data security.
Qualifications
- Minimum of 2 years of experience in customer service, client support, or a related role.
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using CRM software, Microsoft Office, and communication tools (e.g., Zoom, Slack).
- Ability to multitask, prioritize, and manage time effectively in a remote work environment.
- High school diploma or equivalent; a degree in Business Administration, Communications, or a related field is advantageous.
- Experience in the recruitment or HR industry is a strong plus.
- Self-motivated, adaptable, and comfortable working independently with minimal supervision.