job description
Join Premier Clinic, a leading healthcare provider committed to delivering exceptional patient care and service excellence. We are seeking a dedicated Customer Service Executive to join our dynamic team remotely from Bali, Indonesia. In this role, you will be the voice of our clinic, ensuring every patient interaction is positive, professional, and aligned with our mission of compassionate healthcare.
As a Customer Service Executive, you will play a pivotal role in managing patient inquiries, resolving concerns, and fostering long-term relationships. This position offers a unique opportunity to grow within a fast-paced healthcare environment while enjoying the flexibility of remote work in one of the world’s most vibrant locations. You’ll benefit from competitive remuneration, professional development opportunities, and a supportive team culture that values your contributions.
If you are passionate about customer service, thrive in a collaborative environment, and want to make a meaningful impact in healthcare, we’d love to hear from you. Premier Clinic is an equal-opportunity employer, and we welcome applicants from diverse backgrounds.
Note: This is a full-time, remote position based in Bali. Fluency in English is required, and prior experience in healthcare or customer service is a plus.
Responsibility
- Serve as the primary point of contact for patients, addressing inquiries via phone, email, and live chat with professionalism and empathy.
- Manage appointment scheduling, rescheduling, and cancellations efficiently while ensuring accuracy in patient records.
- Resolve patient concerns and complaints promptly, escalating complex issues to the appropriate department when necessary.
- Provide clear and accurate information about clinic services, procedures, and policies to patients and their families.
- Collaborate with healthcare professionals to ensure seamless communication and coordination of patient care.
- Maintain up-to-date knowledge of clinic offerings, promotions, and updates to deliver informed support.
- Document patient interactions and feedback in the clinic’s CRM system for continuous improvement.
- Participate in team meetings and training sessions to enhance service quality and personal development.
Qualifications
- Minimum of 1-2 years of experience in customer service, preferably in healthcare, hospitality, or a related field.
- Excellent communication skills in English (both written and verbal); proficiency in Bahasa Indonesia is a plus.
- Strong problem-solving abilities and a patient-centric approach to service delivery.
- Familiarity with CRM systems, Microsoft Office, and basic computer skills.
- Ability to work independently in a remote setting while maintaining productivity and accountability.
- Empathy, patience, and a positive attitude when handling sensitive or challenging situations.
- High school diploma or equivalent; additional certifications in customer service or healthcare are advantageous.
- Stable internet connection and a quiet workspace to ensure uninterrupted communication.