job description
Join Floristika.Com.My Sdn Bhd, a leading name in the floral and gift industry, as a Customer Service Executive in the vibrant heart of Bali. This is your opportunity to blend your passion for exceptional service with a dynamic, customer-centric role in one of Southeast Asia’s most exciting markets.
In this position, you will serve as the first point of contact for customers, ensuring seamless experiences from order placement to delivery. Your role will involve managing inquiries across multiple platforms, coordinating logistics, and providing after-sales support to maintain our reputation for excellence. Whether it’s a walk-in customer or an online shopper, your professionalism and attention to detail will drive satisfaction and loyalty.
Based in Kuta, Badung, you’ll work in a fast-paced yet rewarding environment where your contributions directly impact customer happiness. If you thrive in roles that require problem-solving, communication, and a touch of creativity, this is the perfect role for you.
Responsibility
- Manage and process customer orders (walk-in, online, and phone) with accuracy and efficiency.
- Respond to customer inquiries via email, chat, and social media platforms in a timely and professional manner.
- Coordinate with the logistics team to ensure on-time delivery of floral arrangements and gifts.
- Provide after-sales support, including handling complaints, returns, and exchanges with a customer-first approach.
- Maintain up-to-date knowledge of products, promotions, and company policies to offer informed recommendations.
- Collaborate with the sales and marketing teams to enhance customer engagement and retention strategies.
- Document customer interactions and feedback to improve service quality and operational processes.
- Assist in resolving escalated issues and ensuring customer satisfaction at every touchpoint.
Qualifications
- Minimum 1-2 years of experience in customer service, retail, or a related field.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong problem-solving abilities and a proactive approach to handling customer concerns.
- Proficiency in using CRM systems, order management software, and Microsoft Office/Google Workspace.
- Ability to work in a fast-paced environment, manage multiple tasks, and meet deadlines.
- High attention to detail and a commitment to delivering exceptional service.
- Familiarity with e-commerce platforms and social media tools is advantageous.
- Passion for the floral/gift industry and a customer-centric mindset.