job description
Join Freshtel Internet as a Customer Service Executive in beautiful Bali and become the voice of our brand! In this dynamic role, you will serve as the first point of contact for our valued customers, delivering exceptional service through phone, email, and helpdesk systems. Your mission is to ensure every customer interaction is resolved promptly, professionally, and with a personal touch, fostering long-term satisfaction and loyalty.
Baliâs vibrant work culture and Freshtelâs commitment to innovation create the perfect environment for you to grow your career while making a real impact. Whether youâre troubleshooting technical issues, processing requests, or providing product information, your role will be pivotal in maintaining our reputation for outstanding customer care.
If youâre a passionate communicator with a knack for problem-solving and a desire to work in a tropical paradise, this is your opportunity to shine. Apply today and take the first step toward a rewarding career with Freshtel Internet!
Responsibility
- Handle inbound and outbound customer calls, emails, and live chat inquiries with professionalism and empathy.
- Resolve customer issues efficiently, ensuring first-contact resolution whenever possible.
- Maintain accurate records of customer interactions, transactions, and follow-up actions in the helpdesk system.
- Provide clear and concise information about Freshtelâs products, services, and promotions.
- Escalate complex issues to the appropriate departments while keeping the customer informed of progress.
- Collaborate with cross-functional teams to improve customer service processes and enhance satisfaction.
- Monitor and respond to customer feedback, addressing concerns and implementing service improvements.
- Stay updated on company policies, industry trends, and product knowledge to deliver accurate support.
Qualifications
- Minimum of 1-2 years of experience in a customer service, call center, or related role.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong problem-solving abilities with a customer-centric approach.
- Proficiency in using helpdesk software, CRM systems, and Microsoft Office tools.
- Ability to work in a fast-paced environment, managing multiple tasks under pressure.
- High attention to detail and organizational skills to maintain accurate records.
- A positive, patient, and adaptable attitude with a passion for delivering exceptional service.
- Willingness to work flexible hours, including weekends or public holidays, as required.