job description
Join ISS Global in beautiful Bali as a Customer Service cum Admin Officer and become part of a dynamic team dedicated to delivering exceptional service and operational excellence. This role offers a unique blend of customer interaction and administrative support, providing you with the opportunity to develop versatile skills in a fast-paced environment.
At ISS Global, we value innovation, teamwork, and professional growth. You'll enjoy a supportive work culture, hands-on problem-solving, and ample opportunities for career advancement. Whether you're assisting clients, managing administrative tasks, or collaborating with cross-functional teams, your contributions will directly impact our success.
Bali's vibrant culture and serene environment make it an ideal place to balance work and life. If you're passionate about customer service, detail-oriented, and eager to grow, we'd love to hear from you!
Responsibility
- Provide exceptional customer service via phone, email, and in-person interactions.
- Handle customer inquiries, complaints, and feedback with professionalism and efficiency.
- Manage administrative tasks, including data entry, filing, and document preparation.
- Coordinate with internal teams to ensure smooth operations and timely resolution of issues.
- Maintain accurate records and update databases as required.
- Assist in organizing meetings, events, and travel arrangements for staff.
- Prepare reports and presentations for management review.
- Support ad-hoc projects and initiatives as needed.
Qualifications
- Diploma or Bachelor's degree in Business Administration, Hospitality, or a related field.
- Minimum of 2 years of experience in customer service or administrative roles.
- Excellent communication skills in English (both written and verbal).
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong organizational skills with the ability to multitask and prioritize tasks.
- Detail-oriented with a high level of accuracy in work.
- Ability to work independently and as part of a team.
- Familiarity with CRM software is a plus.