job description
Are you a dedicated professional with a passion for delivering exceptional service? RecruitFirst is currently seeking a highly motivated Customer Service Coordinator to join our team in the Central Region. In this role, you will act as the primary point of contact for our valued clients, ensuring that every interaction is handled with professionalism, efficiency, and care.
This is an excellent opportunity for individuals looking to gain valuable experience in a fast-paced environment while enjoying competitive compensation. We value clear communication, problem-solving abilities, and a customer-centric mindset. If you thrive in roles where you can make a tangible impact on customer satisfaction, we invite you to apply today.
As part of our commitment to our employees, we offer a completion bonus upon the successful fulfillment of your contract term. If you are looking to kickstart your career with a reputable agency, this role offers the perfect platform for professional growth.
Responsibility
- Manage inbound and outbound customer inquiries via phone, email, and live chat platforms.
- Resolve customer complaints and concerns promptly, ensuring high levels of customer satisfaction.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Coordinate with internal departments to facilitate seamless service delivery and order fulfillment.
- Provide timely updates to customers regarding order status, service requests, or account inquiries.
- Assist in administrative tasks and data entry to support the smooth operation of the customer service desk.
- Adhere to company service standards and operational guidelines at all times.
Qualifications
- Minimum GCE 'A' Levels, Diploma, or Degree in any discipline.
- Strong interpersonal and communication skills, both written and verbal.
- Previous experience in customer service, call centers, or front-line service roles is highly preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- A proactive attitude with a strong sense of responsibility and attention to detail.
- Ability to commit for the full duration of the contract period.