job description
Are you a detail-oriented professional looking to launch or advance your career in customer support and administrative coordination? JE Human Resources Pte. Ltd. is seeking a dedicated Customer Service Coordinator to join our team in Kaki Bukit. In this pivotal role, you will serve as the primary bridge between our valued clients and our internal operations team.
The ideal candidate is an excellent communicator who thrives in a fast-paced environment, capable of managing incoming requests with precision and efficiency. You will play a crucial role in ensuring that service activities are executed seamlessly, maintaining high standards of customer satisfaction while ensuring our operational workflows remain organized and productive.
If you are a proactive problem-solver with a passion for service excellence and administrative organization, we invite you to apply and become a key part of our growing operations.
Responsibility
- Serve as the primary point of contact for customers, handling inquiries via phone and email.
- Liaise with clients regarding work programs, scheduling, and ongoing service activities.
- Accurately record, track, and update all incoming customer requisitions in the company database.
- Coordinate closely with the operations team to ensure service requests are fulfilled promptly and effectively.
- Monitor service timelines and proactively communicate status updates to stakeholders.
- Handle administrative documentation and filing to maintain organized operational records.
- Support the resolution of service-related issues by acting as a liaison between the client and technical teams.
Qualifications
- Minimum GCE 'O' Levels, Diploma, or relevant certification in Business Administration or Customer Service.
- Proven experience in a customer service, administrative, or dispatch coordination role.
- Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent verbal and written communication skills in English.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Ability to maintain composure and professionalism when dealing with client requests.
- Prior experience in a similar industry is a strong advantage.