job description
Join Mactan Rural Bank as a Customer Service Associate and play a pivotal role in delivering exceptional financial services in a dynamic banking environment. This position offers a unique opportunity to contribute to account management, loan processing, and customer support while ensuring compliance with banking regulations.
Based in the vibrant community of Canggu, Bali, you will work in a collaborative team to enhance branch operations, streamline administrative processes, and build lasting relationships with clients. Ideal for detail-oriented professionals with a passion for finance and customer service, this role combines operational efficiency with a commitment to excellence.
At Mactan Rural Bank, we value integrity, innovation, and a customer-centric approach. If you thrive in a fast-paced setting and are eager to grow in the banking sector, we invite you to apply and be part of our mission to empower communities through accessible financial solutions.
Responsibility
- Process and manage account openings, ensuring accuracy and compliance with bank policies.
- Assist customers with loan applications, from initial inquiry to final approval, while maintaining confidentiality.
- Monitor and update financial records, ensuring data integrity and timely reporting.
- Handle collections and follow-up on overdue accounts with professionalism and discretion.
- Provide exceptional customer service, addressing inquiries, resolving issues, and fostering trust.
- Support branch operations, including cash handling, transaction processing, and daily reconciliations.
- Ensure adherence to regulatory compliance and internal audit requirements.
- Collaborate with team members to improve workflows and enhance service efficiency.
Qualifications
- Bachelor’s degree in Finance, Business Administration, or related fields (or equivalent experience).
- Minimum 1-2 years of experience in banking, customer service, or administrative roles.
- Strong communication and interpersonal skills with a customer-first mindset.
- Proficiency in MS Office (Excel, Word) and banking software.
- Attention to detail and ability to handle sensitive financial information with confidentiality.
- Knowledge of banking regulations and compliance standards is a plus.
- Ability to work in a fast-paced environment and meet deadlines.
- Fluency in English; additional local language skills are advantageous.