job description
Join STT Engineering, a leading engineering solutions provider, as our Customer Service Administrator based in Bali, Indonesia. This is a fantastic opportunity to blend administrative excellence with customer-centric roles in a dynamic, remote-friendly environment. If you thrive in organized, fast-paced settings and are passionate about delivering exceptional service, we want you on our team!
As our Customer Service Administrator, you’ll be the backbone of our customer support operations, ensuring smooth communication, efficient documentation, and seamless coordination between clients, internal teams, and stakeholders. This role is perfect for detail-oriented professionals who enjoy problem-solving, multitasking, and contributing to a positive customer experience. With competitive pay, flexible work arrangements, and a supportive team culture, this is your chance to grow your career while enjoying the vibrant lifestyle Bali has to offer.
STT Engineering values innovation, collaboration, and work-life balance. As part of our team, you’ll have access to professional development opportunities, modern tools, and a network of experts in the engineering industry. Whether you’re based in Canggu, Ubud, or elsewhere in Bali, we’re committed to fostering a productive and engaging remote work environment.
If you’re ready to take on a rewarding role that combines administration, customer service, and operational efficiency, apply now and become a key player in our mission to deliver excellence!
Responsibility
- Serve as the primary point of contact for customer inquiries, providing timely and professional responses via email, phone, or chat.
- Manage and maintain accurate customer records, including contracts, orders, and communication logs, using CRM systems.
- Coordinate with internal teams (e.g., sales, logistics, technical support) to resolve customer issues and ensure smooth order fulfillment.
- Process and track customer orders, invoices, and payments, ensuring accuracy and adherence to company policies.
- Prepare and distribute reports on customer interactions, feedback, and service metrics to management.
- Assist in the development and implementation of customer service policies and procedures to enhance efficiency.
- Handle escalated customer complaints with empathy and professionalism, ensuring resolution within agreed timelines.
- Support marketing and sales teams with customer data analysis and campaign feedback.
Qualifications
- Proven experience in customer service, administration, or a related role (1-3 years preferred).
- Excellent written and verbal communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with CRM software (e.g., Salesforce, HubSpot).
- Detail-oriented with a commitment to accuracy and data integrity.
- Ability to work independently in a remote setting while maintaining strong collaboration with team members.
- Problem-solving mindset with a customer-first attitude.
- High school diploma or equivalent; additional certifications in administration or customer service are a bonus.