job description
Join Kolektif ID as a Customer Relationship Management (CRM) Specialist and play a pivotal role in building and maintaining strong, long-lasting customer relationships. Based in the vibrant region of Badung, Bali, this full-time position offers a competitive salary, ongoing professional training, and an ideal work-life balance in one of Indonesia’s most dynamic business hubs.
As a CRM Specialist, you will be the bridge between our company and our valued clients, ensuring seamless communication, personalized engagement, and data-driven strategies to enhance customer satisfaction and loyalty. Your expertise will directly contribute to our mission of delivering exceptional service while fostering sustainable growth.
If you are passionate about customer success, thrive in a collaborative environment, and have a knack for turning insights into action, this is your opportunity to grow with a forward-thinking team in Bali’s thriving business landscape.
Responsibility
- Develop and implement CRM strategies to improve customer retention, engagement, and satisfaction.
- Manage and analyze customer data to identify trends, opportunities, and areas for improvement.
- Coordinate with marketing, sales, and support teams to ensure a unified customer experience.
- Design and execute personalized communication campaigns (email, SMS, social media) to nurture leads and existing clients.
- Monitor and report on KPIs such as customer acquisition cost, lifetime value, and churn rate.
- Provide training and support to team members on CRM best practices and tools.
- Resolve customer escalations and ensure timely, professional responses to inquiries.
- Stay updated on industry trends and recommend innovative CRM solutions to enhance efficiency.
Qualifications
- Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
- Minimum 2 years of experience in CRM, customer service, or a similar role.
- Proficiency in CRM software (e.g., HubSpot, Salesforce, Zoho) and data analysis tools.
- Strong communication and interpersonal skills with a customer-centric mindset.
- Ability to analyze data and translate insights into actionable strategies.
- Fluency in English and Indonesian (written and verbal).
- Excellent organizational and time-management skills with attention to detail.
- Experience in digital marketing or sales is a plus.