job description
Are you a communication powerhouse with a passion for delivering exceptional customer experiences? House of Franchise Inc is looking for a dedicated Customer Relation Specialist to join our dynamic team in Mandaluyong City. In this role, you will be the face of our brand, ensuring every interactionâwhether via phone, chat, email, or social mediaâis handled with professionalism, empathy, and efficiency.
We are looking for someone who thrives in a fast-paced environment and possesses the ability to turn complex inquiries into positive resolutions. If you are tech-savvy, a natural problem solver, and committed to maintaining high standards of service, we want to hear from you. We offer a supportive team culture, a professional working environment, and the opportunity to grow your career in the thriving customer service industry.
Responsibility
- Manage inbound and outbound customer inquiries through multiple channels, including voice, live chat, email, and social media platforms.
- Provide accurate and timely information regarding company products, services, and policies to ensure customer satisfaction.
- Resolve customer complaints and concerns by troubleshooting issues and providing effective, empathetic solutions.
- Maintain high levels of service standards by adhering to performance metrics and quality assurance guidelines.
- Document all customer interactions clearly and concisely within the company's internal CRM system.
- Collaborate with internal teams to escalate complex issues and ensure seamless service recovery.
- Proactively identify trends in customer feedback to suggest improvements for service processes.
Qualifications
- At least 1-2 years of experience in a customer service, call center, or BPO environment is preferred.
- Exceptional verbal and written communication skills in English and Filipino.
- Proficiency in using CRM software, chat tools, and social media management platforms.
- Ability to multitask effectively while maintaining attention to detail in a high-volume setting.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Flexible and willing to work in shifting schedules, including weekends or holidays if required.
- A positive attitude with a genuine desire to assist and provide value to our customers.