job description
Join TTEC in partnership with GE Healthcare and embark on a rewarding career where your contributions directly enhance patient care and customer satisfaction. As a Customer Experience Specialist, you’ll play a pivotal role in delivering exceptional service to healthcare professionals and patients, ensuring seamless interactions and resolving inquiries with empathy and expertise.
This is a unique opportunity to work in a dynamic, remote-friendly environment based in Bali, with a competitive salary of ₱28,500 – ₱31,500 per month plus a ₱10,000 retention bonus. You’ll collaborate with a global team, leverage cutting-edge tools, and grow your career in the healthcare industry.
If you’re passionate about making a difference in healthcare and thrive in a customer-centric role, apply today!
Responsibility
- Provide exceptional customer service to healthcare professionals and patients via phone, email, and chat.
- Resolve inquiries related to GE Healthcare products, services, and technical support with accuracy and professionalism.
- Document customer interactions and solutions in CRM systems to ensure seamless follow-up and compliance.
- Collaborate with cross-functional teams to escalate and resolve complex issues efficiently.
- Maintain up-to-date knowledge of GE Healthcare’s product portfolio and industry trends.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Participate in training and development programs to enhance skills and product expertise.
- Contribute to process improvements and team initiatives to optimize customer experience.
Qualifications
- High school diploma or equivalent; college degree in Healthcare, Communications, or related field is a plus.
- Minimum of 1 year of experience in customer service, call center, or healthcare support roles.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work independently and collaboratively in a remote or hybrid setting.
- Empathy, patience, and a customer-first mindset.
- Willingness to work in shifts, including weekends and holidays, as needed.