job description
Join Johnson & Johnson as a Customer Experience Associate at our innovative AskGS Experience Center in Bali. This role offers a unique opportunity to be at the forefront of customer service excellence, where you will analyze key metrics, enhance operational efficiency, and deliver exceptional support to our global clientele. Based in the vibrant community of Canggu, you will work in a dynamic, collaborative environment that values innovation, empathy, and continuous improvement.
As part of our mission to improve health and well-being worldwide, you will play a critical role in ensuring seamless customer interactions, resolving inquiries with professionalism, and contributing to data-driven insights that shape our service strategies. This position is ideal for individuals passionate about customer success, analytical thinking, and making a tangible impact in a global healthcare leader.
Johnson & Johnson is committed to fostering an inclusive workplace where diverse talents thrive. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in one of the world’s most respected organizations.
Responsibility
- Analyze and report on key customer service metrics to identify trends and areas for improvement.
- Provide exceptional support to customers via multiple channels, including phone, email, and chat.
- Collaborate with cross-functional teams to resolve complex customer inquiries and escalations.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Contribute to the development of process improvements to enhance operational efficiency.
- Assist in training and mentoring new team members to ensure consistent service quality.
- Participate in regular team meetings and share insights to drive continuous improvement.
- Uphold Johnson & Johnson’s values of integrity, excellence, and customer-centricity in all interactions.
Qualifications
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum of 1-2 years of experience in customer service, call center operations, or a similar role.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent verbal and written communication skills in English.
- Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint).
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Customer-focused mindset with a passion for delivering high-quality service.
- Flexibility to work in shifts, including weekends and holidays, as required.