job description
Join our dynamic team as a Customer Engagement Specialist in the heart of Bali! This is a unique non-sales telemarketing role focused on building meaningful connections, enhancing brand visibility, and fostering long-term relationships with prospects. If you thrive in a customer-centric environment and enjoy creating impactful engagements, this opportunity is for you.
Based in vibrant locations like Canggu, Ubud, or Denpasar, you’ll work in a collaborative setting while contributing to strategic outreach initiatives. Your role will be pivotal in shaping positive brand perceptions and driving appointment or reservation confirmations through exceptional communication.
We offer a competitive salary, a supportive work culture, and the chance to grow in the booming marketing and communications sector. Apply today to be part of a team that values relationship-building over traditional sales!
Responsibility
- Conduct outbound calls to prospects to introduce brand offerings and foster engagement.
- Build and maintain long-term relationships with clients through personalized communication.
- Manage appointment scheduling and reservation confirmations efficiently.
- Educate prospects on brand values, services, or events to enhance awareness.
- Document all interactions and follow-ups in CRM systems for data accuracy.
- Collaborate with marketing teams to align outreach strategies with campaign goals.
- Provide exceptional customer service to ensure a positive brand experience.
- Track and report on engagement metrics to optimize performance.
Qualifications
- Proven experience in telemarketing, customer service, or relationship management.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a passion for building connections.
- Ability to work independently and in a team in a fast-paced environment.
- Familiarity with CRM software (e.g., HubSpot, Salesforce) is a plus.
- Highly organized with attention to detail in documentation.
- Comfortable with target-driven environments while maintaining a non-sales approach.
- Based in or willing to relocate to Bali (Canggu, Ubud, Denpasar, etc.).